Connecting from MultiTracks.com
Before getting started, make sure you are a Full Organization Admin for your MultiTracks.com account, and a Full Organization Admin for your Planning Center account (Having trouble? Visit the troubleshooting article here).
Once logged into a MultiTracks.com Account, head to Account -> Connected Accounts (under the organization name), where you will see an option to “Connect" to Planning Center.
Click Connect, and follow the prompts to sign into an existing Planning Center Account. Note: a single Planning Center account can be connected to only one MultiTracks.com organization at a time. Running into any problems? see Planning Center Connection Troubleshooting for more info.
Resolving Corrupted Connections
Corrupted connections between Planning Center and MultiTracks.com occur for various reasons, often related to changes in admin roles or permissions. To address such issues, follow the steps below:
Prerequisites for Troubleshooting
Admin Permissions: Ensure you are a full organization admin on both Planning Center and MultiTracks.com. Having just Planning Center Services admin rights is insufficient.
Log Out First: Log out from Planning Center to start with a clean slate.
Steps to Re-Link Accounts
Log Out: Log out of Planning Center on your browser to ensure a fresh start.
Go to the Connected Accounts Page: Visit the MultiTracks.com Connected Accounts page: Re-link Accounts.
Follow the Prompts: Follow the prompts to re-link your accounts, including logging back into Planning Center.
Complete the Process: Finish the re-linking steps to restore the connection.
Continue to Linking Songs (Planning Center & MultiTracks.com)
or
Continue to Integrating RehearsalMix with Planning Center Services.
Causes of Connection Issues
Corrupted connections often result from:
Changes in Admin Roles: If an admin is removed on Planning Center or permissions are altered, the connection may break.
Manual Account Disconnections: Manually disconnecting accounts can lead to further complications and should be avoided.
Helpful Links:
Re-link Accounts: A direct link to resolve connection issues effectively.
Avoid manually disconnecting accounts to prevent further sync complications.