'An account is already connected' error
'An account is already connected' error
If encountering the error message "An account is already connected" when attempting to connect MultiTracks.com to a Planning Center account, it means a MultiTracks.com organization is already connected to that same Planning Center Organization. Only a single MultiTracks.com Organization can be linked with a Planning Center Organization.
To resolve:
The owner of the linked PCO account can remove the Planning Center link from the "Connected Accounts" page on MultiTracks.com, or the MultiTracks.com support team can assist in the removal of the previous account link if needed. Simply supply the Support team with the account numbers included in the error message.
Other Possible Errors
Individual user can’t play RehearsalMix files in Planning Center.
If a user under your organization is unable to listen to RehearsalMix files, first make sure they are linked to a Planning Center user, and have a RehearsalMix seat assigned. You can check this by making sure their user on the People Page of your account has both a check for “RehearsalMix,” and shows the option to “remove Planning Center Link.”
With the following info confirmed, there may simply be a cacheing issue within Planning Center services. Please have your team member log out and log back in, or delete the Planning Center Services app and re-install and this should resolve their issue. If any errors persist, reach out to our support team using the chat widget on our website at Multitracks.com or below. ↘️