Connection Errors
If encountering the error message "An account is already connected" when attempting to connect an entire MultiTracks.com organization to a Planning Center account, it means an existing MultiTracks.com organization is already connected to that same Planning Center Organization. Only a single MultiTracks.com Organization can be linked to a single Planning Center Organization. If you're using multiple MultiTracks accounts but a single Planning Center account, it's advised to reach out to MultiTracks.com support to determine the best course of action.
To resolve:
The owner of the linked PCO account can remove the Planning Center link from the "Connected Accounts" page on MultiTracks.com, or the MultiTracks.com support team can assist in the removal of the previous account link if needed. Simply supply the Support team with the account numbers included in the error message.
Other Possible Errors
File Population Delays
Files in Planning Center may take 15-20 minutes to sync with MultiTracks. Monitor the grey progress bar to ensure syncing is in progress.
Admin Recognition Issues
If Planning Center doesn’t recognize your admin status, ensure organization admin access for both platforms and reauthorize accounts using the provided steps in the "Connection Planning Center & MultiTracks.com accounts" article.
Individual user can’t play RehearsalMix files in Planning Center.
If a user under your organization is unable to listen to RehearsalMix files, first make sure they are linked to a Planning Center user, and have a RehearsalMix seat assigned. You can check this by making sure their user on the People Page of your account has both a check for “RehearsalMix,” and shows the option to “remove Planning Center Link.”
With the following info confirmed, there may simply be a cacheing issue within Planning Center services. Please have your team member log out and log back in, or delete the Planning Center Services app and re-install and this should resolve their issue. If any errors persist, reach out to our support team using the chat widget on our website at Multitracks.com or below. ↘️
FAQs
Can I Sync MultiTracks to Planning Center?
Currently, syncing works exclusively from Planning Center to MultiTracks; changes cannot flow in reverse.
Why Don’t My Files Populate Immediately?
Files take 15-20 minutes to sync, with a grey progress bar indicating progress.
Can I Link One MultiTracks Account to Multiple Planning Center Accounts?
A single MultiTracks account can only connect to one Planning Center account.
Re-authorizing Your Account
If your accounts need reauthorization:
Log out of Planning Center on your browser.
Visit the Connected Accounts page on MultiTracks.com.
Follow the prompts to reconnect the accounts and log back into Planning Center.
Complete the process to finalize reauthorization.