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Troubleshooting | Chart Pro Planning Center Import
Troubleshooting | Chart Pro Planning Center Import

Troubleshooting information around importing charts and lyrics into Planning Center via the Chart Pro integration with Planning Center.

Trevor avatar
Written by Trevor
Updated over a week ago

Chart Pro tab missing when adding files to a song in Planning Center.

If the Chart Pro tab is missing from the "add files" window, it could mean 1 of 2 things:

  1. The Chart Pro subscription is not active on MultiTracks.com.
    Resolution: Sign up for, or reinstate the Chart Pro subscription on MultiTracks.com.
    OR

  2. The Chart Pro License is not assigned to the user attempting to import the Chart Pro files.
    Resolution: A MultiTracks.com admin will need to assign a Chart Pro seat to the user/admin needing to add charts from the People Page on MultiTracks.com.
    For further info see: Setting up admins to import Chart Pro files

  3. Other possible connection problems. Relinking the connection from the Planning Center Song integrations page is usually the best workaround for this.
    Resolution:

    1. Navigate to the Song Integrations page in Planning Center.

    2. Click "Relink" under the "MultiTracks.com" integration.

    3. Sign into the MultiTracks.com account tab.

    4. Navigate back to the Song Integrations page and click the "Refresh" button.


Charts and Lyrics aren't importing after selecting them to import

If there are there Chart Pro files missing from the Arrangement page of the song, there are two probable causes:

  • The files don't exist in MultiTracks.com for the key(s) you have chosen.

  • There was an error when the files were linked.

To find out which applies, visit MultiTracks.com and search for the same song and arrangement. Use the Charts tab to verify the chart exists and the RehearsalMix tab to ensure the audio exists.

Check the keys available for the RehearsalMix files to ensure the keys match up with the keys you have loaded in Planning Center.

If the charts and audio are available on Multitracks, this indicates there was an error when the song was linked. Resolve by unlinking and then re-linking the chart or audio files. See Unlinking and Relinking a Song from MultiTracks.com section below for instructions.


Unlinking and Relinking a Multitracks.com Master.

In some cases, it may be best to simply unlink and relink the master from within Planning Center to get the files working and importing correctly. To do this, simply select the "Unlink"

This will allow the song to be linked to a different recording, and then can be re-linked to the intended recording.


Error Code 700; Content not found.

There are a few things that could be going on when getting an error code 700 in Planning Center. The two main things would be:

  • Problem: The charts and/or lyrics for the song are not available in the MultiTracks.com catalogue.
    Resolution: Request the Chart on the song resources page on MultiTracks.com. Alternatively, feel free to contact the MultiTracks.com support team using the messenger to determine the reason for the chart not being available, or request the chart from the

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