Frequently Asked Questions

  1. Why is my iTunes subscription not working?

  2. How do I share a setlist with my team?

  3. What subscriptions do I need to use ChartBuilder?

  4. Do I need a RehearsalMix seat to use ChartBuilder?

  5. What's the difference between the ChartBuilder content subscription and the Solo Practice Bundle?


Why is my iTunes subscription not working?

When subscribed to an iOS app subscription through the Apple App Store, billing issues or expired payment info can briefly invalidate a subscription. Restore In-App Subscriptions in order to reconnect your ChartBuilder subscriptions via iTunes.

  1. Reconcile any billing or payment issues through the iTunes app store. This may require updating your payment info or paying any failed subscription payments.

  2. Restore In-App Subscriptions while in ChartBuilder. While in the Account menu, Tap Settings. Then tap the "Restore In-App Purchases" button at the bottom of the page. If there are existing iTunes subscriptions, this will rectify any subscription connections between ChartBuilder and your iTunes account.

Restore in-app purchases in the ChartBuilder settings menu.

How do I share a setlist with my team in ChartBuilder?

Team members in your MultiTracks.com organization can access any setlist in ChartBuilder with the proper permissions. Learn about giving team members the proper content permission and seats in this article.

Adding team members to a setlist in ChartBuilder is easy.

Open the setlist and open the More Menu in the top right.

Tap the three dots in the top right to open the setlist details menu.

Tap the Add People option.

Tap

See the list of team members in your organization and check the name next to each one that you want to add to the setlist. Tap the Check mark to confirm changes.

Manage your team members and add them to setlists in ChartBuilder.

What seats do I need to use ChartBuilder?

Access to the chart catalog in ChartBuilder can be given to any user through an Organization via MultiTracks.com or purchased by individuals directly through the App Store.

Organization Access:

  • Content Subscription: For an Organization to give any users access to the MultiTracks.com chart catalog in ChartBuilder, that Organization first needs to purchase the Content Subscription. The Content sub covers unlimited access to Chart content in ChartBuilder. Keep in mind: purchased PDF charts can be accessed in ChartBuilder without the Content subscription.

  • App Seats: For an Organization with the content subscription to grant additional team members access to Chart content in ChartBuilder, each team member needs to be given an app subscription seat ($1.99/seat), granting the team member unlimited access to the chart catalog directly in ChartBuilder.

    • Note: The founding organization admin does not need an App Seat to access purchased and cloud charts in ChartBuilder.

Individual Access:

  • The Solo Practice Bundle is a single subscription built to equip any musician with a set of tools to enhance personal practice time. It unlocks access to dynamic charts and RehearsalMix in ChartBuilder for a single user.

  • The Solo Practice Bundle is available directly in-app through the App Store and on MultiTracks.com and costs $5.99/month.

  • It includes unlimited access to charts and RehearsalMix in ChartBuilder.

  • RehearsalMix includes audio access to individual instrument parts directly in ChartBuilder.

Note: A user can purchase the Solo Practice Bundle for their own rehearsal needs in their Organization. If a user logs into another organization to access setlists, they will need an app seat granted by an organization admin.


Do I need a RehearsalMix seat to use ChartBuilder?

No. A RehearsalMix subscription is not required to use ChartBuilder.

In addition, a ChartBuilder app seat is not required to access RehearsalMix in ChartBuilder.

However, accessing charts in ChartBuilder requires a ChartBuilder App Subscription.


What's the difference between the ChartBuilder content subscription and the Solo Practice Bundle?

For Team Access to ChartBuilder, two subscriptions are required: A ChartBuilder Content Subscription for the organization and a ChartBuilder App Subscription for each team member.

The Organization-wide Content Subscription ($9.99/mo) unlocks organization-wide access to the MultiTracks.com chart catalog in ChartBuilder for any organization member with an App Subscription. App subscription seats can be purchased and assigned to team members. Learn more about managing seats and subscriptions for people in your organization.

The Solo Practice Bundle gives full access to Charts and RehearsalMix in ChartBuilder for an individual account. Anyone with a MultiTracks.com account can purchase the Solo Practice Bundle in-app as an iTunes subscription for $5.99/mo (or $4.99/mo on MultiTracks.com).

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