MultiTracks Playback allows you to rent and utilize songs for practice or live performances. However, rentals are device and user specific. As a result; certain steps must be followed to transfer these rentals between devices and users. Below, you will find guidance on transferring rentals and troubleshooting common issues.
Before getting started:
Requires Playback Version 8.1.8 or newer.
Requires that an organization has at least one other Playback device logged in as any user under the same organization that has access to the setlist.
The user receiving the rental transfers will need Playback Rental Permission, and access to the setlist by being an admin, or added to the setlist.
Notable Information:
Playback Rentals can only be transferred in the context of a setlist.
Transfers can only be initiated from the device where the tracks were originally rented.
Playback Rentals can only be transferred a single time, from one device to another. After a particular rental is transferred, it cannot be transferred to another device again.
How to | Transfer Rentals
Access your original device.
Ensure the device where you initially rented the tracks is available and functional. Then, open the Setlist menu from the top-right corner of the Playback app.
If transferring rentals from the currently-opened setlist, simply click on the setlist name under the "Current Setlist" area in the setlist menu to open the setlist details, and select "Transfer Rentals to another device.
A menu will appear that shows all the people* on the MultiTracks.com that are eligible for a rental transfer. Simply select the person, and then which device the rentals need to be transferred to.
*only people with Playback Rentals Permission will be shown. Manage Playback Rental Permission from the People Page on MultiTracks.com.
Note:
After the rentals are transferred the tracks will be removed on original device leaving only the click and guide tracks.
After the rentals are transferred, the rentals will only be accessible on that new device, and cannot be transferred again.
Quick Tips:
If you plan to switch devices frequently, consider the limitations of rentals tied to specific devices to ensure appropriate planning for transfers.
Always initiate transfers before losing access to your original device.
Contact Support using the website messenger if you ever encounter any issues!