Introduction
MultiTracks.com now offers software and content subscriptions at either a Monthly or Annual price, depending on your team's budget and needs. Here are some of the most common answers to questions about switching from Monthly to Annual subscriptions.
Why switch to Annual?
Better for your budget: Annual subscriptions come with 2 months savings, a built-in 16.7% discount over paying monthly.
Year-round peace of mind: Pay once for a full year of the resources you need. No more monthly budgeting decisions.
Can my organization have both monthly and annual subscriptions?
Can my organization have both monthly and annual subscriptions?
Yes! An organization on MultiTracks.com can subscribe to subscriptions as both annual and monthly simultaneously. For example, a Playback Premium seat could be subscribed to on a monthly basis while Cloud Pro is paid for annually.
Can I cancel my Annual subscription and get my money back?
Can I cancel my Annual subscription and get my money back?
Purchasing an Annual subscription, similar to a Monthly subscription, is a final decision and is generally non-refundable. Canceling an Annual subscription will take effect at the end of the 12 months already purchased. However, MultiTracks.com provides specific guidelines for refund requests that may allow exceptions to the non-refundable policy. Refund requests may be reviewed under the following scenarios:
If the subscription was purchased but remained unused.
If the purchase was made in error.
Refund requests are assessed case-by-case, and granting a refund is not guaranteed.
How to I upgrade my Monthly subscriptions to Annual?
How to I upgrade my Monthly subscriptions to Annual?
To upgrade a monthly subscription to an annual subscription, simply navigate to the Manage Subscriptions and select "Upgrade to Annual" in the three-dot menu. Or navigate directly to: MultiTracks.com/premium/subscriptions/upgrade
Click Manage Subscriptions to make changes to your active subscriptions.
Use the "Monthly/Annual" toggle at the top to switch to Annual. The page will then reflect the "Pay Now" price, which takes the current billing cycle's prorated amount into consideration. Tapping Update will confirm purchase and be reflected in your receipt.
Are there any exceptions to the non-refundable policy?
Are there any exceptions to the non-refundable policy?
In certain limited circumstances, exceptions to the standard non-refundable policy may be considered. These exceptions are subject to approval and are not guaranteed.
More Questions? Please reach out using the chat bubble to the bottom right of this article, and we will be happy to assist you. When contacting support about refund or cancellation requests, please provide:
Detailed information about your subscription.
An explanation of your specific situation or reason for the request. Our support team will review your request and inform you about next steps, including whether an exception may be applicable to your case.Your subscription type and proof of purchase.
Managing and Refunds for Apple App Store Purchases
Subscriptions purchased through the Apple App Store are subject to Apple's terms and refund policies. MultiTracks.com does not have the ability to process refunds for purchases made through Apple.Additionally, subscriptions like the Solo Practice Bundle or Playback Premium, purchased via iTunes, are managed directly through Apple. You can update, view, or cancel subscriptions via your iOS device by using the Subscriptions menu in your device’s Settings app.
Steps to Request a Refund from Apple
Cancel your subscription via your iCloud account:
Navigate to Settings on your device.
Click on your Apple ID and go to Subscriptions.
Select the subscription and cancel it.
Visit Apple's refund request page: Apple Billing Support.
Submit your refund request with relevant details. Apple retains full discretion over approval of refunds, especially for circumstances in which the subscription could not be used.