Switching your subscription from Apple/iTunes to MultiTracks.com is a straightforward process. This guide explains the necessary steps for transitioning your subscription, whether for Playback Premium or ChartBuilder from the Apple App Store to MultiTracks.com.
Key Points to Consider
Switching subscriptions will not cause service interruptions.
In most cases, there are significant savings switching subscriptions from Apple to MultiTracks.com, especially when considering MultiTracks.com's annual discount solutions as well.
Steps to Switch Your Playback Subscription
Purchase Playback Premium: - Visit the MultiTracks.com website and subscribe to a Playback Premium plan.
Cancel Your Apple/iTunes Subscription: - Open the Settings app on your iOS device. - Tap Your Name > Subscriptions. - Locate your current Playback (Apple-billed) subscription and cancel it. You must complete this step to avoid being double-charged.
(If your subscription renewed in the last few days through Apple, you can request a refund through the Apple Support website here: support.apple.com/billingWebsite seats: - There is no need to delete or uninstall the Playback app during this process. However, the MultiTracks.com subscription includes a seat that needs to be assigned to a user on the organization in order to be "active" for access in the Playback app for that user. The App Store subscription needs to be fully expired, or refunded, in order to assign the website seat to the user. Check the People Page on the MultiTracks.com (Accessible by any admin), and ensure the Playback Premium website seat is assigned to the desired user.
After completing these steps, your Playback subscription will be billed directly through MultiTracks.com, allowing you to manage it exclusively from their platform.
Steps to Switch Your ChartBuilder Subscription
Cancel Your Current Subscription: - Open the Settings app on your iOS device. - Tap Your Name > Subscriptions. - Locate and cancel your personal ChartBuilder subscription purchased via Apple.
Coordinate with Your Organization Admin: - Inform your admin that your personal subscription has been canceled. Admins can then assign you a seat for ChartBuilder through your organization's MultiTracks.com account.
Update Your Account to Reflect Changes: - If the seat assignment option is greyed out, your admin may need to wait until your Apple subscription has been refunded or expired fully.