Here is a troubleshooting excerpt from the article on Differences between iTunes and website subscriptions.

Troubleshooting Playback/ChartBuilder In-App Subscriptions

Are you encountering issues redeeming your iTunes subscription(s) for ChartBuilder or Playback? A common fix for issues caused by expired billing, late payments, etc. is to Restore In-App Purchases.

Playback: Restore In-App Purchase

  1. Log into Playback on the iOS Device with the Apple ID subscribed via iTunes

  2. Navigate to Settings -> About

  3. Tap Restore Purchases

  4. Log in to your Apple ID

ChartBuilder: Restore In-App Purchase

  1. While looking at the chart view, Tap the More menu in the top left

  2. Tap the Gear icon to open account settings

  3. Tap Settings

  4. Tap the "Restore In-App Purchases" action at the bottom of the screen

Still encountering issues with an iTunes in-app purchase? Please reach out to and we will help address the issue.

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