I have Playback or ChartBuilder, and I see that paid subscriptions are available on the website or as in-app purchases. Which should I choose?
Playback and ChartBuilder each have paid subscriptions that unlock certain features and content in the respective apps.
Learn about Playback subscriptions
Learn about Chart Pro and ChartBuilder App subscriptions
Learn about Solo Practice Bundle in ChartBuilder
Each of these subscriptions are available either through pricing on MultiTracks.com or inside the app as an in-app subscription.
iTunes In-App Purchase FAQs
Where should I subscribe to my Playback/ChartBuilder subscriptions?
We recommend purchasing app subscriptions on MultiTracks.com for a few reasons.
You can save up to 30% on the monthly subscription
App subscriptions purchased on MultiTracks.com belong to the organization that purchased them, and are free to be assigned to any team member in your organization (Learn about managing people and subscriptions here). Conversely, App subscriptions purchased directly in the App Store are assigned strictly to the user whose Apple ID is logged into the iOS device that purchased the subscription.
What is the ChartBuilder Solo Practice Bundle?
The Solo Practice Bundle for ChartBuilder is built with individuals in mind, bundling ChartBuilder and RehearsalMix access into one subscription. Click above to learn more about whether the Solo Practice Bundle is the best subscription for you.
How do I check if I'm subscribed to Playback or ChartBuilder through iTunes?
Log into your account on MultiTracks.com and navigate to Pricing.
If you currently have iTunes subscriptions being paid for by members of your team, you will see that number reflected in the Subscriptions row on the right side of the screen.
How do I find the team members currently subscribed through iTunes?
Open People in the Account page of MultiTracks.com. Open each user in your organization's Permissions and Subscriptions and look for the confirmation that the user is subscribed through iTunes:
How do I cancel my iTunes subscriptions?
If you are currently paying for Playback or ChartBuilder subscriptions in-app, the team member whose Apple ID is signed into your Playback/ChartBuilder iOS device will need to cancel the subscription directly:
Troubleshooting Playback/ChartBuilder In-App Subscriptions
Are you encountering issues redeeming your iTunes subscription(s) for ChartBuilder or Playback? A common fix for issues caused by expired billing, late payments, etc. is to Restore In-App Purchases.
Playback: Restore In-App Purchase
Log into Playback on the iOS Device with the Apple ID subscribed via iTunes
Navigate to Settings -> About
Tap Restore Purchases
Log in to your Apple ID
ChartBuilder: Restore In-App Purchase
Navigate to Account in the bottom right.
Tap the "Restore In-App Purchases" action at the bottom of the screen
Still encountering issues with an iTunes in-app purchase? Please reach out to multitracks.com/support and we will help address the issue.