If your billing information has expired or changed for your organization, any team member with Organization Admin permissions can update this information on the Payment Method page under the organization account name.
To update your payment method, follow these steps:
Sign in to your MultiTracks.com account.
Navigate to your Account page.
Click on your Organization Name.
Select Payment Method.
Enter the new payment details.
Click Submit and wait for the green confirmation banner indicating that the changes have been saved.
Please note that you can only change your payment 6 times within a billing cycle. You can view the amount of changes remaining in your billing cycle below the input fields.
Additionally, payment methods cannot be changed for transactions that have already been processed.
If you're experiencing an issue please reach out to our support team for assistance using the messenger in the bottom right corner of the website.
Refund Policies and Exceptions
Refunds for MultiTracks.com subscriptions are subject to specific conditions:
Non-Refundable Transactions: Once a payment has been processed, it cannot be refunded or recharged to a different card. This applies to completed transactions where the subscription has already been used.
Refundable Window: Refunds may not be issued for purchases that are beyond the refundable window. For example, orders that are over a year old or subscriptions that have already been utilized are typically non-refundable.
Alternative Solutions: If a payment was made with the wrong card and a refund is not possible, it is recommended to reimburse the original cardholder directly outside the platform. MultiTracks.com does not support recharging payments to a different card.