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Team Member's Roles and Subscriptions
Team Member's Roles and Subscriptions

Learn the differences in user permission levels and how to give your team access to use content in Playback and ChartBuilder.

Trevor avatar
Written by Trevor
Updated over a week ago

TABLE OF CONTENTS


Managing Roles

Roles are the four different levels of permissions for MultiTracks accounts within your Organization: Organization Admin, Campus Admin, Team Leader, and Team Member.
You can easily manage your team's roles from the People Page on your MultiTracks.com account.

[Note: Only Organization or Campus Admin to access and edit your team. Contact an Admin to adjust your role if you are a Team Leader or Team Member. Not sure? Visit this link to see what your role is set to]

  1. Log in to your account and go to “Account”

  2. Click “People”

  3. Choose a team member by selecting their profile in the list


Changing User Roles

Once you are on a team member's profile, look for the role dropdown in the top left corner.

Here you can select 1 of the 4 roles for your team member. The four permission levels for each role are detailed below. [Note: Every Organization is required to have at least one Organization Admin.

If the profile in use is edited down to a Team Leader or Team Member, access to the People Page will be removed until another Admin promotes you back to Admin status.


Roles and Permissions

General Account and Setlists

Organization Admin

Campus Admin

Team Leader

Team Member

View Setlists they are added to

Create/ Edit Setlists

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Add/Remove People from Setlists

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View ALL organization setlists

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Rent songs for Playback Rentals

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Make purchases

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Create Cloud Songs

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View Receipts

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Manage subscriptions

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Manage Billing

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Playback Permissions

Organization Admin

Campus Admin

Team Leader

Team Member

View setlists they are added to

READ ONLY*

Create new setlists

LOCAL ONLY*

Save setlist changes to the cloud

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Save Custom Arrangements*

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Save & overwrite User MIDI Cues to the library

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*Team Members can create local setlists to add content they've been granted access to via Playback Team Sharing, or Playback Rentals, but they cannot save setlists or setlist changes to the cloud.

*Custom Arrangements editing in Playback requires a Playback Premium subscription and Cloud Pro Intro or higher.


Managing Subscription Seats

Seats give you access to specific product features. They can only be managed by an Organization Admin.

Once you have followed the above steps and are on a team member's profile, the right side will give you an overview of what products the person has access to and what seats are available.

Check the box next to the product name to assign it. [Note: For anyone who is not the account holder, Playback Pro and Premium require you to have Playback Rentals Active and/or a Team Sharing seat assigned.]

*Make Sure to “SAVE CHANGES” when you are done*

The indicator on the right tells you if you have seats available and how many are available for each product on your account. If you need more seats, click “Get Seats” to manage your subscriptions.

Here is a breakdown of each seat/permission that can be given to a person in your organization.

  • Playback Rentals: Gives a person the ability to spend your organization's Playback Rentals in Playback

  • Playback Team Sharing: Allows a person to access any of your organization's purchased audio content in Playback (MultiTracks, AppTracks, CustomMixes, and Accompaniment Tracks)

  • Playback Pro/Premium: Unlocks additional features for that person in Playback. Learn More

  • RehearsalMix: Unlocks full RehearsalMix access for this person on MultiTracks.com, Planning Center, Worship Together, and in the ChartBuilder App

  • ChartBuilder App: Gives this person access to all Chart Pro Subscription content in ChartBuilder App.

  • Chart Pro: Allows that user to unlock and download/import Chart PDFs and/or ProPresenter Templates deducting from the allotted credits in the respective Chart Pro and ProPresenter Add-on subscriptions.


Managing People

Once you are on a team member's profile, you can manage a person’s access to your organization. This can be done at the links below the role dropdown as seen below:

  • Resend Email: If a person is not able able to find your organization’s invitation email in their inbox, you can resend it. (Be sure they double-check their spam and junk folders)

  • Deactivate: Suspends this person’s subscriptions [ they may not be able to access content. ]

  • Remove: This will remove a person from your organization and suspend all of their subscriptions

  • Link/Unlink Planning Center: This will let you manage an individual's connection to a particular Planning Center user. This option is only available after setting up your Planning Center Connection.

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