A user's MultiTracks.com account can be deleted or deactivated from an organization from the People Page on MultiTracks.com, by any Campus Admin or Organization Admin.
What does deactivating a person do?
There are two options when managing team members;
"🗑️Remove" User
and"🚫Deactivate" User.
Deactivating a user will keep their profile on your organization in case they need to be quickly added back in the future, not requiring the user to accept another invite to rejoin your organization, but prevents the user from logging in to your organization, including all MultiTracks.com websites and all apps.
It is generally best practice Deactivate a user when there is a chance that same user would need access to your organization again in the future, to speed up the process of getting that user back activated on your organization.
If using the "Remove," feature, this profile will be completely removed from the organization, and would need to be re-invited, and accept the invite in order to join the organization again.
How to Delete or inactivate a user from an organization
Navigate to the People Page on MultiTracks.com, while signed into a user with Admin privileges. (Campus Admin or Organization Admin).
Find the person to remove and tap on their name to expand the options for that user.
Select the "Remove" or "Deactivate" option under the person's name to remove or deactivate them from your organization.
Restoring a deactivated or deleted user
If a user is removed or deactivated, here are the ways they can be added back to the organization:
If just deactivated, the user can be re-activated from the People Page using the can be re-activated from the People page using the "Activate" option underneath their username/email.
If the user was deleted, the user can be re-added using the "Add People" button on the top-right of the People Page. Adding the person will automatically add them back to your account, and does not require the user to re-accept an invitation if the user was previously active on the account. If the user was not previously active, the user will be in an "Invite sent" state; requiring the user to accept the invite via email.
Removing Organization Admins
In some cases, an Organization Admin cannot be removed from an organization, and the "Remove" button will be hidden or disabled for that admin. This is expected behavior in certain scenarios, and here's why:
Every MultiTracks.com organization has one designated Owner User — the primary Organization Admin responsible for the account. This is typically the admin who created the account. It isn't displayed anywhere in the account interface, but it becomes relevant when attempting to remove an admin.
Why the "Remove" option may be unavailable
The "Remove" button is disabled when there is no other eligible admin to inherit the Owner User role. To be eligible, an admin must:
Be a fully activated user with the Organization Admin role assigned
Not already be the Owner User of another MultiTracks.com organization
While a user can belong to multiple MultiTracks.com organizations, each user can only serve as Owner User of one.
How to resolve it
If the remaining admins are already Owner Users of their own organizations, there are two options:
Invite a new Organization Admin via email who doesn't already own another Multitracks.com organization
Contact MultiTracks.com Support to close any unneeded accounts that the desired admin currently owns