After making a purchase of downloadable content on MultiTracks.com, you'll then be able to download your product directly from our website. Note, some purchases may be better downloaded directly in the free Playback app!
Depending on your product type you've purchased, you'll be able to either download it from the website immediately, or the Playback app. Two products that are fairly unique on MultiTracks.com:
CustomMix purchases will need to be processed and mixed after purchase so may take 2-10 minutes to process and be available for download from the site or in Playback.
AppTrack purchases are not available for download on the website, and are only available in the Playback app directly.
Generally, ALL other purchases will be available for immediate download from the website.
How to Download purchases from MultiTracks.com
You can download your purchase from the page directly after purchasing, or you can find all of your purchases directly on your MultiTracks.com account under "Downloads."
Find your product on the downloads page and then select "Download" to begin your download!
If wanting to learn more about how to load songs into Playback, see: Adding songs to setlists in Playback.
My download says it's expired
All downloadable content from the MultiTracks.com website includes download expirations. Basically, this means the downloads have a 48 hour download that's activated after the first download attempt for that specific track product or key. For this reason, we recommend storing your downloaded product somewhere on your device, or on an external storage device to keep it for future reference.
If regular access to the purchased content is required week to week, and storing all files locally isn't an option, download expirations can be removed with Cloud Pro INTRO or higher.
If you're needing access to a particular file that you were not able to get downloaded due to an issue, and it's expired, reach out to our support team for further assistance.
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