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Download Expirations on
Download Expirations on

A brief overview of the download expirations for all purchases from

Trevor avatar
Written by Trevor
Updated over a week ago

Each product purchased on the website will be available for 48 hours after the initial download.
As stated in our terms of use, after this 48 hour window expires, the end user is responsible for storing and maintaining the content on their devices. Cloud storage services can be used for the storage of files but NOT for the sharing of files, as that violates our terms and conditions.

Download expirations are not applicable to Playback and content is always accessible from the cloud in Playback; regardless of Cloud Pro subscription tier.

Cloud Pro Intro or higher is intended for customers needing regular (weekly) access to content from the catalogue. If a download has failed or content was not retrieved successfully from, the support team is happy to help! Contact support using the chat on the bottom right of our website when signed into your account, or by email directly at

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