Whether sending MIDI out over a network, utilizing Playback remote to control Playback from anywhere in the room, or syncing all ChartBuilder chart page turns on stage with Playback Sync, it's important to have a solid network configuration starting point when relying on these network-reliant features. In this guide, we'll cover some important best practices in regards to network configurations.
For more in-depth troubleshooting related to a specific Playback feature see:
1: Starting Point; Dedicated Network with internet access
When utilizing Playback Remote, Playback Sync, and/or MIDI out over a network, it's important to utilize a dedicated network whenever possible. A dedicated network would refer to a network that is not open to the public, and is reserved for the Playback and ChartBuilder devices.
While it's generally suggested to have this dedicated network have access to the internet, it's not a requirement to have a network connection for all Playback features. (Playback Sync can still be utilized on a network without internet access with some flexibility restraints; Song or Setlist updates can't be made after connections are made)
If it's not possible to have a dedicated network, managing the network traffic would be the next priority. Ensuring devices aren't kicked off the network or have lower priority on the network. It's suggested to ensure the Playback and/or ChartBuilder devices have priority access on the network.
2: Hard-wired Ethernet Connections whenever possible
For the most reliability and stability it is recommended to hard-wire all Playback and ChartBuilder devices into the same network, utilizing a network switch. When possible, customers have fully resolved connection drop-outs and issues with setups utilizing Playback Sync, Playback Remote, and MIDI Out by hard-wiring all devices to a network switch.
Connecting all ChartBuilder and Playback devices via ethernet can be accomplished by utilizing ethernet adapters, and ethernet cables running to a single network switch.
3: Managing Multiple Access Points
In cases where multiple access points are utilized in a space, we've had customers report more stable and reliable Playback Sync and Playback Remote connections when locking the ChartBuilder and Playback devices to a single access point.
4: Multiple WAN Uplinks
In cases where multiple WAN uplinks are utilized on a network, it's generally best to pin MultiTracks.com server requests to a single WAN uplink. This is more pertinent when addressing download requests and errors in Playback. For more information see: 📖Playback Download URL Expired Troubleshooting