This article is aimed at specifically resolving the issue related to the below download error. For other download errors or assistance, please contact our support team via the messenger on the bottom right of MultiTracks.com or by email at Support@MultiTracks.com.
Error Example:
There was an error while authorizing the download of More Than Able. If another attempt fails, please contact our support team.
Possible Causes:
The above download error is caused by a change or security setting in the internet network being used to download the content. The URL download requested is now either expired, or unauthorized on the network. This is most often caused by:
A VPN being used on the Playback Device.
Securities or network preferences setup by a network administrator.
The network or IP address changing during download.
Resolution Steps:
This particular download error can be resolved by either, attempting the download on a new internet connection, or by making changes to the internet network being used.
Initial Troubleshooting
The first simple resolution steps would be:
Ensure there are no VPNs or VPN software being used on the device that may be interfering with downloads in Playback. (This includes softwares such as Accountable2You, CovenantEyes, or VPNs such as Nord or SurfShark that can often be the cause of the issue).
Try downloading on a different internet network from a different internet provider or service.
Advanced Network Troubleshooting
If the issues persists, IT professionals or network admins with access to the network settings can use the below information to diagnose possible problems with the internet network:
MultiTracks.com will send everything over port 443 SSL. Ensure this port is not being blocked.
Domains that would need to be allowed would be:
api.multitracks.com, multitracks.com, playback.blob.core.windows.net, multitracks.blob.core.windows.net.
We don't require the use of a static IP but if a request is generated to download content through a particular IP address, we expect that same IP to download content.
For further assistance or help you can contact our support team using the messenger on the website, or via email at Support@MultiTracks.com.